Frequently Asked Questions
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, Verve), as well as payments via Paystack and PayPal. All transactions are secure and encrypted.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 15 minutes of placement. Please contact us immediately at femi9inebeaut@gmail.com if you need to make changes. Once an order has been processed or shipped, we are unable to make amendments.
Q: Is it safe to shop on your website?
A: Absolutely. Our website is SSL-secured and all payment information is processed through trusted, encrypted payment gateways. We never store your card details.
SHIPPING & DELIVERY
Q: Where do you ship to?
A: We ship worldwide, including Nigeria, the United Kingdom, the United States, and many other countries.
Q: How long does delivery take?
A: Worldwide delivery takes 5 to 30 business days, depending on the country and region.
Q: How do I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use it to monitor your delivery status.
Q: Do you charge customs or import duties?
A: International orders may be subject to customs duties imposed by your country. These are the responsibility of the customer and are not included in our prices.
PRODUCTS
Q: Are your beauty and wellness products safe to use?
A: Yes. All products sold on Femi9ineBeauT are carefully selected to meet quality and safety standards. Always read the included instructions before use.
Q: Do your devices work for all hair and skin types?
A: Most of our devices are suitable for all hair and skin types. Please check individual product descriptions for specific compatibility information.
Q: Are your products covered by a warranty?
A: Select products come with a manufacturer's warranty. Please check the individual product listing for warranty details or contact us for more information.
RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 15 days of delivery for items that are unused, in their original packaging, and in resalable condition. Please contact us before returning any item.
Q: How do I request a refund?
A: Contact us at femi9inebeaut@gmail.com with your order number and reason for the return. Once your return is received and inspected, we will process your refund within 5-7 business days.
Q: What if my item arrived damaged or faulty?
A: We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage, and we'll arrange a replacement or full refund.
BULK & WHOLESALE
Q: Do you offer bulk or wholesale orders?
A: Yes! If you're interested in purchasing products in larger quantities for resale, gifting, or business use, please contact us at femi9inebeaut@gmail.com with the products you're interested in, quantities required, and your business name and location. We'll get back to you with a customised quote within 2-3 business days.
DISCOUNTS & PROMOTIONS
Q: Do you have active discount codes or promotions?
A: Yes! We regularly run promotions and seasonal sales. Subscribe to our newsletter and follow us on social media to stay updated. If you have a discount code, enter it at checkout in the discount code field and the savings will be applied automatically.
CONTACT
Q: How can I get in touch with you?
A: You can reach us via email at femi9inebeaut@gmail.com or through the contact form on our website. We aim to respond within 24-48 business hours.
Q: Do you offer customer support on weekends?
A: Our team monitors enquiries during business hours, Monday to Friday. Weekend messages will be responded to on the next business day.